Frequently Asked Questions (FAQ)

PRISMAdemo is designed to support Canon sales colleagues and channel partners by presenting information on PRISMA solutions and enable product demos, including Canon PRISMAdirect, Canon PRISMAprepare and PRISMAsync.

The main users today are;

• Product Managers
• Sales Representatives
• Consultants
• Analysts
• Technical Specialists

Access to PRISMAdemo is authorized on a regional basis, and is summarized in 3 steps.

The 3 step process

You can follow 3 simple steps to get access to PRISMAdemo.

Step 1 – Create a personal account

Go to PRISMAdemo www.prisma-demo.com
Click “Log in”’
On the Log In page, click the link to get access to a Canon account and complete the form that appears and submit.
Note:
• Please use your business e-mail to sign up.
• DO NOT check Requestable Services, as this is not applicable for PRISMAdemo.
A confirmation message will appear in your screen.

Step 2 – Confirm account registration and activate your account

You will receive an e-mail, and need to click on the link to activate your account. A confirmation will appear in your web browser. Close the window to finalize the account creation.

Step 3 – Log in or request access if you are an unauthorized user

If you are a pre-authorized user, you can log in straightaway and start using PRISMAdemo right away.
If you are an unauthorized user, you need to request for access from a Canon RSHQ Account Administrator. You will see an “Unauthorized” Page after logging in. Please follow the instructions as mentioned on the screen for your region.

This 3 step process applies to:

• Canon Europe (CEL) and organizations associated with Canon Europe.
• Other Canon organizations except those associated with Canon USA

Do you reside in the Americas region, and/or are you connected to Canon USA? Please contact your company’s system administrator to submit an access request to Canon USA. The 3 step process above does not apply you.

Yes, you do, this is mandatory for all new users.

For site-specific problems or questions (see definition in Question 5), please log in to PRISMAdemo first, click on “Support” and fill out the form.

If you experience access or log in problems, please click here to fill out an enquiry.

Note: For PRISMA product-related problems or questions, please use the regular process via your local service channel.

Site-specific problems are related to PRISMAdemo application itself, and they include the following:

• Infrastructure issues
  e.g. After logging in, you are unable to enter/start the PRISMA Sales Demonstrator
• Application error
  e.g. You are unable to start a demo, e.g. the start button does not work, the help button disappears, etc.
• Application “How to” questions
  Examples:
  • How can I schedule a demonstration?
  • Why should I schedule a demonstration?
  • Why does start take 5 minutes?

Please report the issue via the Support form as soon as you run into problems. The Support form is accessible after logging in to PRISMAdemo, click on “Support” page and fill out the form.

Please describe the issue as detailed as possible by providing the following information:

• Date and time the demo was running, preferably the exact time that the issue appeared.
• The URL of the demonstrator
• A description of what happened and how you continued

You may also do a quick self-diagnose of your local network, to check if you have internet connection. This can be done by simply opening a browser and navigate to a public internet site (e.g. www.google.com ; www.bing.com). If you do have internet connection, then you should report the issue and fill-in the support form.

Please also check if you are connected to the Intranet, which can cause disruptions.  VPN should be switched off in order to ensure good performance of PRISMAdemo.

In case you have connection problem from your LAN connection from your office, please contact your local IT administrator.